Customer Care Specialist Italy M/W
POSTULEZ ICI SUR LE SITE MISTER BILINGUE : https://bit.ly/38LLU07
Entreprise
Founded in November 2014, Back Market is the very first marketplace specialized in refurbished electric and electronic devices. We connect certified professionals who work hard to ensure all electric and electronic devices get a second life with consumers looking for equipment that makes a difference.
E-waste reduction, planned obsolescence battle and circular economy are 3 good reasons to wake up in the morning; we're offering a fantastic career opportunity for a Customer Care Specialist to join our European team (based in Bordeaux). So, if you’ve got a way with Customer Care in challenging environment, an interest in environmentally-friendly initiatives and a genuine desire to build a first-class global marketplace, we'd love to hear from you.
Descriptif de poste
You'll provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
You'll carry the customer's voice across Back Market
You'll be proactive in improving the customer experience
You'll exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
You'll sponsor and develop the skills of our outsourced agents
You'll be a key actor in testing new Customer Relationship Solutions
You'll participate in transversal projects to support the customer's voice
Profil recherché
Native Italian speaker, you have 2 to 3 years of experience in a similar position and in a similar sector
English has no secret for you and if you master French or Spanish as well, it's a real plus!
You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
You are committed to making our customers happy
You like to do concrete things and get your hands dirty
You know how to prioritize, take care of details and the pressure doesn't scare you
You are eager to learn and you want to immerse yourself in a very, very fast growing startup
You are a fantastic team player, with whom it is cool to work alongside
POSTULEZ ICI SUR LE SITE MISTER BILINGUE : https://bit.ly/38LLU07
Publié le lundi, 16 novembre 2020 à 17h34
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